| 1 |
Water Quality |
1 |
Water contamination related issues |
1.1 |
The colour of the water has changed. |
| 1.2 |
Mud-covered water is received(Turbid) |
| 1.3 |
Water received is emitting foul smell. |
| 1.4 |
Grey water is mixed with water. |
| 1.5 |
Water mixed with human waste is received. |
| 1.6 |
Water received is mixed with garbage, pollutants, insects etc. |
| 1.7 |
Discharged waste water from industrial plants is being mixed with drinking water source. |
| 1.8 |
Cleaning of storage tank is not done regularly. |
| 2 |
Taste of Water related issues |
2 |
Difference in regular taste of water is received. |
| 3 |
Water Testing related issues |
3.1 |
Regular OT test of water by chloroscope is not done. |
| 3.2 |
FTK kit for testing of water is not used. |
| 3.3 |
Biological testing is not done twice in a year. |
| 3.4 |
Chemical testing is not done. |
| 4 |
Water Purification related issues |
4.1 |
Chlorination process for water is not done regularly. |
| 4.2 |
Disinfection work is not done timely in water treatment plant. |
| 5 |
Water Quality Testing Assets related issues |
5.1 |
FTK kit is not available with Gram Panchayat. |
| 5.2 |
FTK kit with GP is unfit for use. |
| 5.3 |
TCL powder is not available with GP. |
| 5.4 |
TCL powder is used after expiry date. |
| 2 |
Water Supply Assets |
6 |
Water Supply Assets Repairing related issues |
6.1 |
Water pumping Motor at source / pump house is faulty. |
| 6.2 |
Fault in the electrical Board in the pump house. |
| 6.3 |
The water treatment plant is not functional. |
| 6.4 |
Ladder leading to storage tank is unsafe. |
| 6.5 |
Water meter is faulty. |
| 6.6 |
Regular O&M is not done by GP |
| 3 |
Service Related |
7 |
Water distribution system related issues |
7.1 |
ISI certified material is not used in water supply scheme. |
| 7.2 |
More than half inch Diameter of Pipeline is provided to some Individual Households. |
| 7.3 |
Tap water connection is not provided. |
| 7.4 |
Tap water connection is not provided within the house premises. |
| 7.5 |
Tap water connection is wrongly / inappropriately provided. |
| 8 |
Water Leakage and theft related issues |
8.1 |
Water is being stolen from the main line. |
| 8.2 |
Motor is installed at individual Household by unauthorised way. |
| 8.3 |
Leakage in the pipeline (rising main) from the source up to the village. |
| 8.4 |
The pipeline (rising main) from the source to the village has been rusted. |
| 8.5 |
Leakage in the storage tank. |
| 8.6 |
Leakage in the distribution system. |
| 9 |
Water source related issues |
9.1 |
Drinking water source is contaminated. |
| 9.2 |
Insufficient availability of water at source. |
| 9.3 |
Mud / waste is accumulated around the drinking water supply source. |
| 10 |
Water Supply related issues |
10.1 |
Unequal distribution of water supply. |
| 10.2 |
Low pressure of water supply. |
| 10.3 |
Daily water supply not received. |
| 10.4 |
Timely supply is not done. |
| 10.5 |
No water in the tap. |
| 4 |
Water Tariff |
11 |
Water Tariff related issues |
11.1 |
Water charges are paid but the payment is still not updated |
| 11.2 |
Water supply connection is not restored even after payment of outstanding dues. |
| 11.3 |
Excess water bill is received. |
| 11.4 |
Commercial usage is being done from Domestic tap water connection. |
| 11.5 |
Domestic tap water connection is provided but bill is given as per commercial. |
| 11.6 |
Electric bill of pump not paid by Gram Panchayat. |
| 5 |
Water Supply scheme |
12 |
Scheme information and its progress related issues |
12.1 |
Water supply Scheme related information is not provided upon being enquired. |
| 12.2 |
Contractor information is not provided upon being enquired. |
| 12.3 |
Information about the scheme progress is not provided upon being enquired. |
| 12.4 |
The work of water supply scheme has not been completed. |
| 6 |
Others |
13 |
Others |
13.1 |
Other categories which are not included in above mentioned grievance categories shall be covered. |
